Shipping and Returns

At E-Bike Racer, we strive to make your shopping experience smooth and hassle-free. Below, you’ll find all the details about our shipping and return policies:

Shipping Policy

• Fast Delivery: We offer delivery within 2–5 business days to most locations.
• Tracking Information: Once your order ships, we’ll provide tracking details to keep you updated every step of the way.

Return Policy

We want you to be completely satisfied with your purchase. If you need to return your item, here’s how it works:

• 30-Day Returns: Returns are accepted within 30 days of purchase.
• Refunds: Eligible returns will be refunded once the item is received and inspected.
• Shipping Costs: Returns are processed at the customer’s expense.

Spare Parts Replacement

We understand that sometimes issues can arise. Here’s how we handle replacements:

• Factory Defects: If a part is defective due to manufacturing issues, we’ll replace it free of charge, including shipping.
• Customer Responsibility: If damage occurs due to improper use, the cost of the replacement part and shipping to our warehouse will be the customer’s responsibility.
• Case-by-Case Assessment: Each replacement request is carefully reviewed to ensure fair resolution.

Need Assistance?
If you have any questions or need help with a return or replacement, don’t hesitate to reach out to our customer service team. We’re here to help!